Contact Information, Onsite Pickup, Order Processing, Order Status, Order Cancellation, Packaging, Payment, Plants and Nursery Stock, Privacy, Returns, Security, Shipping, Special Orders
CONTACT INFORMATION
Please contact us at wecanhelp@allemons.com or call us at 313-882-9085 if you have any questions about our online privacy, security or other Policies here. We may be reached at:
Allemon’s Landscape Center
17727 Mack Avenue
Detroit MI 48224-1467
Customer Service: 313-882-9085 Ask for Internet Sales
FAX: 313-882-9036
Email: Store manager joni@allemons.com
Store manager: tom@allemons.com
Advice:
wecanhelp@allemons.com
PAYMENT
All payments are in advance. We charge only for the items that are shipped, plus shipping and handling. We will not charge until your order is in the shipping process.
We accept—
Visa, MasterCard, Discover and American Express
PayPal 
Cash (if you’re picking up in the store)
Sorry , no personal checks
Checkout Process
Our checkout process allows you to use—
1. PayPal
Using PayPal, you can enter your payment info once and use it on multiple sites. You can choose between purchasing as an anonymous user or setting up a site-specific account.
2. Our regular shopping cart checkout
Pay with credit card (MasterCard , Visa, Discover or American Express)
Pay with PayPal
If you choose this option, please be sure to click on the link to come back to our site after the PayPal payment, so that the sale can be finalized.
ORDER PROCESSING
On more than 90% of your orders, we process your shipment the same day or the next day if it’s in stock (and we stock 13,000 items).
Occasionally, if an item is out of stock, we re-order it for you and ship the same day we receive it, which can add up to 7-10 days to shipping time. If you have ordered more than one item and only part of your shipment is on backorder, we may partial ship to you.
Prior to back ordering an item or partial shipping, Allemon’s will contact you for instructions. If we must cancel your order for some reason, we will notify you of the cancellation.
ORDER CANCELLATION
To cancel your order, please contact us at 313-882-9085 within 24 business hours of placing your order. You may also email us at wecanhelp@allemons.com or to one of our Internet Managers listed above
ORDER STATUS
To check on the status of your order, please contact our store at 313-882-9085 during normal business hours. You may also email us at wecanhelp@allemons.com
SHIPPING
Shipping Time
We ship every day of the business week, except for holidays. The cutoff time on a ship day is 1 pm EST, otherwise the item will be shipped the following day. All orders received over the weekend are shipped on the following Monday or the next non-holiday day. You will receive a shipping confirmation the day the product is shipped. You may check on the status of your order at any time.
Shipping Fees
We do not ship internationally at this time. We do ship to the continental U.S., Alaska and Hawaii.
The default carrier for destinations within the United States is Federal Express. Occasionally we may, at our option use a different carrier if it means we can get your product to you quicker or because in seasonal fluctuations in delivery times during high volume periods (especially Chrsitmas).
Shipping fees calculated on our web site are actual list prices for the weight of the item(s) plus 1.5 lb for packaging from FedEx's website. All weights will be rounded up to the next full pound, which reflects the policies of the shipping companies we use.
We’ll ship back-ordered items based on the original requested ship method and charge a separate shipping fee. We’ll contact you before shipping or cancelling your backorder.
Your Address
Please provide a non-PO Box address to us, as UPS and FedEx won’t ship to a PO Box.
Tracking Your Package
If you have a tracking or delivery confirmation number, you can track your package by going to the carrier’s web page for tracking and entering the tracking number. The shipping method and carrier will be provided in your shipment confirmation e-mail.
Federal Express (FedEx) Package Tracking:
http://www.fedex.com/us
Packaging
As our old motto goes, “we sell the earth.” We also try to save the earth and keep costs low by using recycled packaging/boxes when shipping. The product will arrive safely, but the box may look used.
Onsite Pickup
Instead of having your item shipped, you may pick it up in our store. Please call our store to verify we have it in stock before stopping by at 313-882-9085. Please ask for the Internet Shipping Department.
Plants and Nursery Stock
We do not ship live plants and nursery stock at this time out of concern for their safe arrival. You may pick them up at our store location however, or have them delivered , if you reside within our delivery area. Please call us at 313-882-9085 or e-mail us at wecanhelp@allemons.com for details on nursery stock orders.
SPECIAL ORDERS
Don't see the product you're looking for? Or are we low on a product and you need more? We have access to thousands of gardening, landscaping and outdoor/ hardware related products. Contact us at 313-882-9085 or e-mail us at wecanhelp@allemons.com for special requests. We love 'em!
RETURNS
Non-damaged returns
We accept non-damaged returns up to 14 days from ship date. Return shipping is the buyer’s responsibility.
Send all returns to:
Allemon’s Landscape Center
17727 Mack Avenue
Detroit MI 48224-1467
The refund for the full sales price will be issued in the same form of payment originally used for purchase within 7-14 days of receipt. We will reimburse for shipping only if the reason for the return was due to an error on Allemon’s part.
Shipping-damaged or product defective claims
We handle most shipping-damage or product-defective claims ourselves.
Contact us at 313-882-9085 or email us at wecanhelp@allemons.com before shipping any damaged or defective items back.
PRIVACY
This policy covers Customer Information—
- Credit card information
- Contact information (email address, phone number, or mailing/physical address)
In every case, we want to preserve your trust in us by managing this information carefully and sensibly.
Use/Protection of Your Credit Card Information
Our site does not store or capture in any way your credit card information.* It is only transmitted to the credit card companies in a highly secure electronic environment (see Security, below).
Allemon’s Landscape Center does NOT share your information with other direct marketing companies. We will send you emails about news and specials only if you allow this by checking “yes” to emails when you register on our site.
Use of Your Contact Information
We use the contact information you provide to respond to your requests, customize future shopping, improve our store service and online presence, and communicate with you.
Use of Your Email Address
We do not make email addresses available to other organizations for commercial purposes.
Based on your purchase information, you will be subscribed to Allemon’s marketing emails unless you request not to receive them at the time you buy.
If you do request them, then change your mind, you can unsubscribe by using the Contact Information.
Use of Your Telephone Number
We will only use your telephone number to call you with regard to orders you have placed online.
Use of Your Mailing Address
We of course use your mailing address for shipping.
But you may receive periodic mailings from us with information on new products that we think you might want to know about.
We also sometimes provide your name/address to other direct marketing companies who may have offers that would interest you.
To request not to change any use of your mailing address beyond shipping, see Accessing or Changing Information about Your Customer Information, below.
Accessing or Changing Your Customer Information
Use the Contact Information to—
- Prevent your information from being used for purposes beyond those for which it was originally collected, to—
o Unsubscribe to Allemon’s marketing emails.
o Request that you not receive postal mailings from us.
o Remove your name and mailing address from lists we share with other organizations.
- Correct inaccuracies in your contact or financial information.
- Access information we maintain about you, including—
o Unique identifier information (customer name or password)
o Transaction information (dates on which you made purchases, amounts and types of purchases)
o Your contact information
SECURITY
Security is part of our customer service orientation at Allemon’s Landscape Center. It’s important to us to provide you with a secure shopping environment and we use some of the best applications available to do just that.
Your Credit Card Information
Our site does not store or capture in any way your credit card information.*
Data Transmission
To protect your information as it travels over the internet, our site implements security via encryption with an encryption key length of 128 bits or 256 bits (depending on your browser). This process is enabled with an SSL (Secure Socket Layering) certificate from GoDaddy.com. To learn more about how encryption protects you, see this article from Wikipedia.
Our Identity
Our SSL certificate from GoDaddy.com ensures that we are who we say we are as well as protecting data transmitted online from theft or tampering.
Shopping Cart and Checkout Software
Our shopping cart software is officially certified to be compliant with VISA Payment Application Best Practices (PABP Certified). Few other shopping carts have this high level of security.
Our regular checkout process utilizes Authoriz.net as the gateway. Authorize.net implements industry best practices for security and has a sterling reputation among people in the ecommerce marketplace.